I hold nothing against this employee, not his fault, and I asked if his manager could call us.
#Pizza nova driver#
The driver explained his co-worker delivered the order to the wrong address and he was sorry. told us the manager was personally making and delivering our pizza to make up for all this.At 8:24pm we finally received a delivery from a driver and not the manager. It was confirmed they would refund our order and it would be a priority for delivery.We waited almost another hour, and at 7:51pm we contacted the head office once again to inquire what was happening as we thought we would be a priority after such a mess of an experience. stated our order was delivered to the wrong address. After several minutes of us waiting on hold and what I can only assume as a buffoonery on the store’s side, the rep. we spoke with previously said she could not help us and transferred us to another party who then contacted the store. looked up our phone# and stated our order was on the way and would be arriving within 5-7 minutes.At 6:57pm we called customer service again. Our estimated order was 5:43pm.We gave the benefit of the doubt as it was a Friday night and contacted the head office (only option as you can’t call the actual store) at 6:33pm. Between long wait times with no follow-up and having to relay communications through a head office, ordering a pizza from Pizza Nova Brant St is an ordeal.Here is the timeline of tonight’s atrocious service:We ordered a pizza at 5:13pm, online, so no details could be misinterpreted. The delivery service has significantly declined in recent times and the lack of proper management is unbelievable. Taste the Difference or Learn more at have been a customer of this location since I was a young kid, approximately 20 years. They are known for fresh toppings, high-quality ingredients and a wide range of authentic Italian menu items including lasagna, panzerotti, Italian sandwiches, chicken wings, arancini and FOCACCIA BARESE™. They also have a line of Primucci branded products featuring Extra Virgin Olive Oil, Homestyle Tomato Sauce, Italian Hot Peppers, Spicy Green Olives, and Sundried Black Olives. Pizza Nova has more than 150 stores and concession locations in Southern Ontario and is inspired by family values such as trust, integrity, and authenticity. Information about Pizza Nova and its newest products is available on its website at Ciao!įounded in 1963, Pizza Nova is a family-operated business that is committed to sharing the rich taste of Italy with Canadians. Pizza Nova explores and develops new menu items based on ongoing dialogue with customers and its network of franchisees as part of its quest to always offer customers something fresh and exciting on its menu. Over the course of the past two years, Pizza Nova has launched eight new products, including its innovative plant-based pepperoni, Arancini and its Plantollini plant-based Chick’n Bites. To close the summer season, Pizza Nova added two new sauces – BBQ Honey Garlic and Hot Honey Garlic and a Dill’n Chive Dip to expand its wing and dip options.
The chorizo topping features flavour-packed pieces of pork uniquely prepared with garlic and chorizo spices and is a core element of the new Los Chorizo and Chorizo Fuego pizzas – the former which includes green peppers and Spanish onions the latter with Italian-style hot peppers and cheddar cheese.įor those who enjoy chicken, Pizza Nova has also launched Italian Garlic Parmesan Wings, which are dressed in garlic, Parmesan cheese and parsley. Operational sustainability and our ‘taste-the-difference’ standard are key to all our menu introductions.” – The Puro Promise is Pizza Nova’s guarantee of ingredients of the highest standard, in place across all locations. “Our additions are based on fresh, quality recipe combinations that both enhance the pizza experience and deliver on our Puro Promise.
“We strive to bring menu items to the market that will stand the test of time,” said Domenic Primucci, president of Pizza Nova.
The assortment of new menu options was inspired by the company’s pursuit of innovation, authentic, rich taste and offering a diversity of quality menu choices to its customers.
#Pizza nova series#
20, 2022 (GLOBE NEWSWIRE) - Pizza Nova, one of Ontario’s leading artisan pizza makers, launches this month a series of new menu options including a chorizo sausage topping featured on two Signature pizzas and Garlic Parmesan Wings.
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